Shipping policy

1. Delivery area
We currently deliver within the United Arab Emirates only, to all seven emirates. We do not ship internationally.

2. Processing time
Orders are processed on business days. Orders placed on weekends or UAE public holidays are processed on the next business day.

3. Delivery times
Estimated delivery times are shown at checkout. Delays may happen because of courier operations, weather, public holidays, or other events outside our control.

4. Delivery charges
Any delivery charges are shown at checkout before you pay.

5. Age verification on delivery
Because our products contain nicotine, the recipient must be 18 or older and may be asked to show a valid Emirates ID or passport. The courier will not hand over the parcel to anyone under 18, or to anyone who cannot provide valid ID. If this happens, the order will be returned to us and refunded minus delivery charges.

6. Order tracking
Once your order ships, you will receive a confirmation by email or SMS with tracking details.

7. Failed deliveries
If the courier cannot complete delivery, the order may be returned to us. We can redeliver it for an additional delivery fee, or cancel it and refund you minus delivery charges.

8. Damaged or incorrect parcels
Please check your order when it arrives. Report any damage or incorrect items within 48 hours to contact@snappouch.com, with photos. See our Return and Refund Policy for details.

9. Address accuracy
Please make sure your delivery address and phone number are correct. We are not responsible for delays or losses caused by incorrect details.