Refund policy

This policy applies to purchases made on www.snappouch.com, operated by Magic Gulf Tobacco Trading LLC ("Snap", "we", "us"). It follows UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulation.

1. Hygiene and safety restriction
Snap Nicotine Pouches are oral consumable products. For health and safety reasons, we cannot accept returns of opened cans, used pouches, or products whose seal or packaging has been broken or tampered with, unless the product is defective.

2. Eligible returns
You may request a return or exchange within 14 days of delivery if:

  • the product arrived damaged, defective, or expired;
  • you received the wrong product, flavour, or nicotine strength; or
  • the product is unopened, sealed, and in its original, resaleable condition.

3. How to request a return
Email contact@snappouch.com with your order number, the reason for the return, and clear photos of the product and packaging for damaged or incorrect items. Our team will confirm eligibility and arrange collection or explain how to send the item back. Please do not send products back without an approved return request.

4. Return shipping costs
If the item is defective, damaged, or incorrect, we cover the return shipping cost. For other eligible returns of unopened products, the customer is responsible for return shipping costs, unless the law requires otherwise.

5. Refunds
Once we receive and inspect the returned item, we will tell you whether the refund is approved. Approved refunds go back to the original payment method only and are processed as soon as possible. How long the refund takes to appear depends on your card issuer or PayPal. We refund in AED, including any VAT paid on the returned item. Original delivery fees are refunded only if the return is due to our error.

6. Exchanges
Defective, damaged, or incorrect items can be exchanged for the same product, subject to stock availability. If the item is unavailable, we will issue a full refund.

7. Order cancellation
You may cancel an order free of charge before it is dispatched by emailing us as soon as possible. Once an order has shipped, the return terms above apply.

8. Refused deliveries
If a delivery is refused, or cannot be completed because the recipient cannot show valid ID proving they are 18 or older, the order will be cancelled. We will then issue a refund minus delivery charges.

9. Your statutory rights
Nothing in this policy limits your rights under UAE consumer protection law.