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This policy explains how orders placed on www.snappouch.com are delivered. The website is operated by Magic Gulf Tobacco Trading LLC ("Snap", "we", "us"), a company registered in Dubai, UAE.

1. Where we deliver
We deliver to addresses in the United Arab Emirates only, in all seven emirates:

Abu Dhabi
Dubai
Sharjah
Ajman
Umm Al Quwain
Ras Al Khaimah
Fujairah

We do not ship outside the UAE.

2. Delivery charges
Delivery is currently free to every emirate. If a delivery charge ever applies to your emirate, it is added to your order total and shown on your order confirmation and tax invoice.

3. Paying on delivery
Orders are paid in cash to the courier when they arrive. Please have the amount ready, as couriers may not carry change. Card payment at checkout is coming soon.

4. Confirming your order
After you place an order, we contact you on the UAE mobile number you gave at checkout to confirm it and arrange delivery. If we cannot reach you, we may cancel the order. You can follow your order in your account under Orders, where it moves from Placed to Confirmed, On its way and Delivered.

5. Age check at the door
Snap products contain nicotine and are sold to adults aged 18 and over only. The courier may ask the person receiving the order for valid ID showing they are 18 or older. If they cannot show it, the order is not handed over and is cancelled.

6. Your delivery address
Please give a complete address, including the building and apartment or villa number, the area and the emirate, and a landmark if it helps the courier find you. We may contact you to check an address, and we may cancel an order whose address is incomplete or outside the UAE.

7. Refused or failed deliveries
If a delivery is refused, or cannot be completed because the recipient cannot show valid ID proving they are 18 or older, the order is cancelled. As cash on delivery orders are paid at the door, nothing is charged. Any store credit, Snap Coins or voucher used on the order is returned to your account.

8. Cancelling before dispatch
You can cancel an order free of charge before it is dispatched by emailing contact@snappouch.com with your order number. Once an order has been dispatched, our Return and Refund Policy applies.

9. Damaged, wrong or missing items
Please check your order when it arrives. If anything is damaged, incorrect or missing, email us within 14 days of delivery with your order number and photos, as set out in our Return and Refund Policy.

10. Contact
For any question about a delivery, email contact@snappouch.com with your order number.

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