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Last updated: 5 November 2026

Magic Gulf Tobacco Trading LLC ("Snap", "we", "us") operates www.snappouch.com. This policy explains how we collect, use, and protect your personal data, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE laws.

1. Who we are

Magic Gulf Tobacco Trading LLC, Dubai, United Arab Emirates. Email: contact@snappouch.com.

2. Age restriction

Our website and products are strictly for adults aged 18 years and older. We do not knowingly collect personal data from anyone under 18. If we learn that we have collected such data, we will delete it promptly.

3. Data we collect

Identity and contact data: name, email, phone number, delivery and billing address.
Account data: your email address and password, which we store only in a scrambled (hashed) form that cannot be read back; or your name and email address from Google, if you sign in with Google. If you add a passkey, we keep only its public key and the name of the device it was made on. Your fingerprint, face or device PIN never leave your device.
Age verification data: date of birth or confirmation of age, and ID checked at delivery. We do not keep copies of ID unless the law requires it.
Order data: products purchased, order history, referral codes and store credit, and communications with us.
Payment data: you pay in cash to our courier when your order is delivered. We do not take card payments on our website at present, so we hold no card details. We record the amount due and whether it was paid.
Business enquiries: if you apply to become a retailer, your business name, your name, email address, phone number, emirate and message.
Technical data: IP address, browser type, device information, and, only if you accept analytics cookies, how you use our website.
Marketing data: your newsletter subscription and communication preferences.

4. How we use your data

We use your data to:

process and deliver orders;
verify your age;
provide customer support;
send order updates;
send marketing messages, only where you have agreed to receive them;
answer retailer and business enquiries;
improve our website, and measure how it is used where you have accepted analytics cookies;
prevent fraud; and
meet our legal, tax (VAT), and regulatory obligations.

5. Legal basis

We process your data based on the need to perform our contract with you, your consent (for example, marketing and non-essential cookies), our legal obligations, and our legitimate business interests, as permitted by the PDPL.

6. Sharing your data

We share data only with trusted parties who need it to serve you, including:

delivery and courier partners, who also collect your payment on delivery;
Google, through Google Tag Manager, to measure how our website is used, only if you accept analytics cookies; and
government authorities, where required by law.

We do not sell your personal data, and we do not use it for advertising on other websites or apps.

7. International transfers

Some of our service providers, such as our hosting and email providers and Google, process data outside the UAE. Where this happens, we make sure the transfer meets the conditions of the PDPL and that appropriate safeguards are in place.

8. Cookies

We use cookies that are essential to run the store: to remember that you have confirmed you are 18 or over (for 30 days), to keep you signed in, to keep your cart and checkout, and to remember your cookie choice (for a year).

With your consent, we also use analytics cookies, set by Google through Google Tag Manager, to measure how our website is used. Nothing optional runs until you choose: our cookie banner offers "Accept all" and "Essential only" as equal choices. To change your choice, clear our website's cookies in your browser and we will ask again.

We also keep a few small settings in your browser's storage, such as whether you have seen our opening animation or closed an offer, so we do not show them again. They are not used to track you.

9. Data retention

We keep personal data only as long as necessary for the purposes above, or as required by UAE law. For example, order and tax records are kept for the period required under UAE VAT law. If you close your account, we remove your sign-in, name, addresses and phone number; your past orders stay on record without your details, because the law requires us to keep them for tax and product traceability.

10. Your rights

Under the PDPL, you have the right to:

request access to your personal data;
correct or delete it;
restrict or object to its processing;
receive it in a portable format; and
withdraw your consent at any time.

If you have an account, you can download your data or close your account yourself, under My account, Your data. To make a request, email contact@snappouch.com. We will respond within the time required by law.

11. Security

We use appropriate technical and organisational measures to protect your data. Every connection to our website is encrypted (HTTPS). We do not take card payments on our website at present.

12. Marketing

We send our newsletter only after you confirm your subscription from the email we send you. You can unsubscribe from marketing emails at any time using the link in each email, under My account, Your data, or by emailing us.

13. Changes

We may update this policy from time to time. The latest version will always be available on this page.

14. Contact

For privacy questions or complaints, email contact@snappouch.com.

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